Coronavirus Update

Due to the ever-changing Coronavirus circumstances, we understand you will be concerned about any upcoming bookings you have with us, or any bookings you would like to make for the future. Please be assured that any booking you make with us will be covered by our Covid-19 cancellation policy if Government Coronavirus legislation prevents you from legally staying with us - you will be able to either move your booking to a future date (subject to availability) or receive a full refund.

As of July 19th, 2021 England has moved to Step 4, this means..

If you’re lucky enough to be visiting Norfolk this summer, it's liable to be very busy. Please book accommodation in advance, and be aware that although attractions, shops, restaurants, and pubs etc will be open, they may still decide to have restrictions on the number of people that can safely be inside the building. Again, many attractions, pubs and restaurants may need you to book in advance, so be prepared.

Also, you may be asked to wear a face covering indoors, please respect the wishes of the establishment if you are asked, they are only trying to stay safe.

 

Book, Enjoy and Stay Safe

To look after yourself, others, the environment, and our local community, and to ensure you have the best holiday, please remember the following…

Book:  Book ahead, and just like last year it’s not just the accommodation that you may need to book in advance, dining out, attractions and activities are all going to be busy. Book ahead to ensure you can get the most out of your stay and are not disappointed.

Patience:  Please respect the coast and countryside by keeping to the coast and countryside code and respect local communities, as well as other visitors and locals, by always showing tolerance and patience. Across the region you may encounter staff shortages (due to Track and Trace requirements) and delays in shops, restaurants etc. Please be understanding and accept that people are doing the best they can in unusual circumstances.

Stay safe:  Just because Step 4 has done away with all remaining limits on social contact, and there will be no more restrictions on how many people can meet in any setting, indoors or outdoors, don’t forget that the COVID virus is still out there. Continue to follow the public health guidance, Hands, Face, Space and respect the wishes of shops, bars, restaurants etc if they have specific guidelines.

Enjoy:  Please enjoy your stay and we hope you have a holiday that creates memories that will last a lifetime.  

We hope you’ll find the answers to any questions you might have below.

The FAQs below may be subject to change as the situation continues to evolve, and we will update them regularly.

The Government regulations regarding track and trace have recently been amended and this means that venues in the tourism industry (including self-catering accommodation) are no longer legally required to collect contact details, however doing so will help to support NHS Test and Trace to reduce the spread of the virus.  Such information will be kept securely for 21 days and provided to NHS Track and Trace on request.

The arrival time for your holiday will continue to be amended.

Arrival information and key collection instructions will be sent at least one week prior to your arrival.

These policies may be subject to change as the situation continues to evolve, and we will update them regularly.

FAQS

Can I book a holiday cottage with you?

Yes, you can, and we’re sure you could do with a change of scene!  We will continue to follow the government’s guidance and will adapt to any changes accordingly.

I have a holiday booked with you; can I still stay?

Everyone should heed the current Government advice prior to travelling.

What steps are being taken in holiday cottages to reduce risk?

We have advised all of our owners and their cleaners to continue to carry out a thorough cleaning of their properties prior to any holiday commencing, and to pay particular attention to surfaces such as door handles, light switches, keys and remote controls.

If you have any concerns, we recommend that you bring any additional cleaning items with you.

What if I have to cancel my holiday because I have contracted Coronavirus or need to self-isolate or am advised not to travel by a doctor?

Unfortunately, you will not be entitled to a refund (you may be able to make a claim on your travel insurance), but we will do everything we can to change your holiday to another date at the same property. We will offer you the opportunity to rebook the same property later this year, or defer your booking to 2022, subject to availability. Please email us on info@keysholidaycottages.co.uk

Please note that you may have to make an additional payment if there are seasonal variations in the accommodation price, but we’ll do our best to keep this to a minimum.

What happens if I have a booking with you, but the Government issues another lockdown?

If Government restrictions on travel or the use of holiday homes prevents your stay from taking place, we will be only too happy to rearrange your holiday for you or refund you. Please note, if you choose to delay your holiday until 2022, there may be seasonal/yearly variations in the cost of your stay. Should any changes to the Government advice regarding lockdown happen between now and the date of your holiday we will contact you to discuss your booking.

What should I do if one of my party feels unwell during my holiday?

Please follow official government advice, which you can find here:

https://www.nhs.uk/conditions/coronavirus-covid-19/

It’s also really important that you contact us at the earliest opportunity so that we can take all the necessary actions.