Coronavirus Update

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Please note: that the "We're Good to Go" logo applies to Keys Holiday Cottages and not necessarily all the individual properties on our website.

 

Book with confidence knowing that you are covered by our Covid-19 cancellation policy - 

Due to the ever-changing Coronavirus circumstances, we understand you will be concerned about any upcoming bookings you have with us, or any bookings you would like to make for the future. Please be assured that any booking you make with us will be covered by our Covid-19 cancellation policy if Government Coronavirus legislation prevents you from legally staying with us - you will be able to either move your booking to a future date (subject to availability) or receive a full refund.

16th June 2021 update

From 21 June, there’s a 4-week pause at Step 3 of the roadmap. After 2 weeks, the government will review the data to see if the risks have reduced. It’s expected that England will move to Step 4 on 19 July.

Step 3 restrictions remain in place - follow the guidance on what you can and cannot do.

For guests due to arrive between 17th May and 18th July 2021

  1. Overnight stays will be permitted provided that the party size is no greater than six people (from up to six households) or is no more than two households (of any size, which can include a support bubble if eligible)

For guests due to arrive from July 19th - we really hope that everything will return to normal and everyone can enjoy their stay!

For more information please visit https://www.gov.uk/coronavirus

 

Due to the ever-changing circumstances surrounding Coronavirus, we understand that you may be worried about any upcoming holidays you have booked with us, or any future bookings you’d like to make. Please be assured that our holidaymakers wellbeing is always our top priority, and we are working our hardest to assist you.

We hope you’ll find the answers to any questions you might have below.

The FAQs below may be subject to change as the situation continues to evolve, and we will update them regularly.

The Government regulations regarding track and trace have recently been amended and this means that venues in the tourism industry (including self-catering accommodation) must now ask every visitor over the age of 16 to provide their name and contact details. Such information must be kept securely for 21 days and must be provided to NHS Track and Trace on request.

Requesting this information is a legal requirement and failure to comply is punishable by fines.

We are complying with the Governments Support the NHS Test and Trace Program for Hospitality, we will store this data securely via our electronic booking system and we are committed to ensuring that your privacy is protected.

We have shared the national guidelines with our property owners and their cleaners in relation to cleaning protocols which set out the extra measures to be taken.

This does mean the arrival time for your holiday has been amended to allow time for the required extra cleaning.

Arrival information and key collection instructions will be sent at least one week prior to your arrival.

To help us with the challenges that COVID-19 presents, some soft furnishings such as cushions and throws as well as other items such as books and games will have been removed from the property.

Following Government guidance, perishable open food items including tea, coffee, sugar and milk will not be left at the property. You will therefore need to bring these with you.

We would also request that you assist the cleaners by stripping and bagging any used bedding, towels and other laundry items in the laundry/black bags provided at the property, with as little shaking of the items as possible.

These policies may be subject to change as the situation continues to evolve, and we will update them regularly.

FAQS

Can I book a holiday cottage with you?

Yes, you can, and we’re sure you could do with a change of scene! We are accepting stays from 12th April 2021. We will continue to follow the government’s guidance and will adapt to any changes accordingly.

I have a holiday booked with you; can I still stay?

Everyone should heed the current Government advice prior to travelling.

What steps are being taken in holiday cottages to reduce risk?

We have advised all of our owners and their cleaners to carry out a thorough cleaning of their properties prior to any holiday commencing, and to pay particular attention to surfaces such as door handles, light switches, keys and remote controls.

If you have any concerns, we recommend that you bring any additional cleaning items with you.

What if I have to cancel my holiday because I have contracted Coronavirus or need to self-isolate or am advised not to travel by a doctor?

Unfortunately, you will not be entitled to a refund (you may be able to make a claim on your travel insurance), but we will do everything we can to change your holiday to another date at the same property. We will offer you the opportunity to rebook the same property later this year, or defer your booking to 2022, subject to availability. Please email us on info@keysholidaycottages.co.uk

Please note that you may have to make an additional payment if there are seasonal variations in the accommodation price, but we’ll do our best to keep this to a minimum.

What happens if I have a booking with you, but the Government issues another lockdown?

If Government restrictions on travel or the use of holiday homes prevents your stay from taking place, we will be only too happy to rearrange your holiday for you or refund you. Please note, if you choose to delay your holiday until 2022, there may be seasonal/yearly variations in the cost of your stay. Should any changes to the Government advice regarding lockdown happen between now and the date of your holiday we will contact you to discuss your booking.

What should I do if one of my party feels unwell during my holiday?

Please follow official government advice, which you can find here:

https://www.nhs.uk/conditions/coronavirus-covid-19/

It’s also really important that you contact us at the earliest opportunity so that we can take all the necessary actions.