As at 14th May 2020
Due to the ever-changing circumstances surrounding Coronavirus, we understand that you may be worried about any holiday bookings you have with us. Please be assured that our holidaymakers’ and our property owners' wellbeing are always our top priority, and we are working our hardest to assist you at this difficult time.
Whilst we still await clarity from the Government on what social distancing means for self-catering properties we must heed the advice to cease unnecessary travel around the UK.
Therefore we are unable to accept any new bookings or arrivals between today and July 4th 2020.
We will also be asking holidaymakers with a booking arriving prior to July 4th to defer their booking to a date later on this year or 2021. We will be in touch with you about your forthcoming holiday.
The policies below may be subject to change as the situation continues to evolve, and we will update them regularly.
Can I speak to someone about my holiday?
As we are receiving such a high volume of enquiries, we are trying our best to prioritise the most immediate holiday dates first. We kindly ask that instead of calling you email us at firstname.lastname@example.org - this will help us to get back to you as quickly as possible.
Thank you very much for your understanding, and please be assured that we will get back to every email we receive.
I have a holiday booked with you; can I still stay?
Everyone should heed the current government advice prior to travelling and we would ask holidaymakers with a booking arriving prior to July 4th to amend the dates to later in the year or to move to 2021. We will be in touch to arrange this for you soon but if you have preferred dates in mind already then please email us on email@example.com and we will get back to you as soon as we can.
We are aware that government advice is constantly changing, and we are monitoring the situation very closely. If your holiday is after July 4th we thank you for your patience, should it transpire that your holiday is affected by a nationwide restriction on travel or the use of second homes we will be in touch when this is apparent.
What steps are being taken in holiday cottages to reduce risk?
We have advised all of our owners and caretakers to carry out a thorough cleaning of their properties prior to any holiday commencing, and to pay particular attention to surfaces such as door handles, light switches, keys and remote controls.
If you have any concerns, we recommend that you bring any additional cleaning items with you.
What if I have to cancel my holiday because I have contracted Coronavirus or need to self-isolate or am advised not to travel by a doctor?
Unfortunately, you will not be entitled to a refund (you may be able to make a claim on your travel insurance), but we will do everything we can to change your holiday to another date at the same property. We will offer you the opportunity to rebook the same property later this year, or defer your booking to 2021, subject to availability. Please email us on firstname.lastname@example.org
Please note that you may have to make an additional payment if there are seasonal variations in the accommodation price, but we’ll do our best to keep this to a minimum.