As at 27th July 2020
Due to the ever-changing circumstances surrounding Coronavirus, we understand that you may be worried about any upcoming holidays you have booked with us, or any future bookings you’d like to make. Please be assured that our holidaymakers wellbeing is always our top priority, and we are working our hardest to assist you.
We hope you’ll find the answers to any questions you might have below.
The policies below may be subject to change as the situation continues to evolve, and we will update them regularly.
We are complying with the Governments Support the NHS Test and Trace Program for Hospitality, we will store this data securely via our electronic booking system and we are committed to ensuring that your privacy is protected.
We have shared the national guidelines with our property owners and their cleaners in relation to cleaning protocols which set out the extra measures to be taken.
This does mean the arrival time for your holiday has been amended to allow time for the required extra cleaning.
Arrival information and key collection instructions will be sent at least one week prior to your arrival.
To help us with the challenges that COVID-19 presents, some soft furnishings such as cushions and throws as well as other items such as books and games will have been removed from the property.
Following Government guidance, perishable open food items including tea, coffee, sugar and milk will not be left at the property. You will therefore need to bring these with you.
We would also request that you assist the cleaners by stripping and bagging any used bedding, towels and other laundry items in the laundry/black bags provided at the property, with as little shaking of the items as possible.
These policies may be subject to change as the situation continues to evolve, and we will update them regularly.
Can I book a holiday cottage with you?
Yes, you can, and we’re sure you could do with a change of scene! We are accepting bookings from 4th July 2020. We will continue to follow the government’s guidance and will adapt to any changes accordingly.
I have a holiday booked with you; can I still stay?
Everyone should heed the current Government advice prior to travelling.
What steps are being taken in holiday cottages to reduce risk?
We have advised all of our owners and their cleaners to carry out a thorough cleaning of their properties prior to any holiday commencing, and to pay particular attention to surfaces such as door handles, light switches, keys and remote controls.
If you have any concerns, we recommend that you bring any additional cleaning items with you.
Can we change our holiday to later in the year or to next year?
On 23rd June 2020 the Government confirmed that holiday accommodation can re-open from 4th July 2020. We are very excited to be able to welcome you back. If you wish to cancel your holiday our standard cancellation policy applies. Should any changes to the Government advice regarding lockdown happen between now and the date of your holiday we will contact you to discuss your booking.
What if I have to cancel my holiday because I have contracted Coronavirus or need to self-isolate or am advised not to travel by a doctor?
Unfortunately, you will not be entitled to a refund (you may be able to make a claim on your travel insurance), but we will do everything we can to change your holiday to another date at the same property. We will offer you the opportunity to rebook the same property later this year, or defer your booking to 2021, subject to availability. Please email us on email@example.com
Please note that you may have to make an additional payment if there are seasonal variations in the accommodation price, but we’ll do our best to keep this to a minimum.
What happens if I have a booking with you, but the Government issues another lockdown?
If Government restrictions on travel or the use of holiday homes prevents your stay from taking place, we will be only too happy to rearrange your holiday for you or refund you. Please note, if you choose to delay your holiday until 2021, there may be seasonal/yearly variations in the cost of your stay. Should any changes to the Government advice regarding lockdown happen between now and the date of your holiday we will contact you to discuss your booking.
Tourism VAT cut and what it means to the price of my holiday?
As we are a booking agent, we do not add VAT to the prices that our customers are charged, so the price of your stay will remain the same. Your booking is an agreement between property owner and guest, so we have never charged VAT on that.
However, this does mean that you should be able to enjoy discounted prices at many of the brilliant local attractions, pubs and restaurants during your holiday. Don’t forget that you’ll find a long list of attractions and places to eat nearby on the web page for your holiday cottage.